Returns, Refunds and Exchanges

Returns, Refunds and Exchanges

How To Return An Item
Your item must be in its original packaging, in unused condition, and in resalable condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email returns@castletoysandgames.com to request a refund and we will assign a Return Authorization (RA) number. This number will be confirmed to you with a shipping label and instructions.
2. Repack your item(s) in the original carton if possible and mail.

via USPS to:
Castle Toys and Games – USPS
Returns Department Tracking # ________
PO Box 433
Beaver, PA  15001

Or via UPS to:

Castle Toys and Games – UPS
Returns Department Tracking # ________
682 Third Street
Beaver, PA  15001
3. Include in your package a copy of the original receipt and/or packing list and clearly state the reason for the return.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All returned items are subject to a 10% restocking fee, which will be deducted from your refund. We cannot refund the original shipping or handling paid on the order. Restocking Fee will be waived on items returned for exchange, or for items returned with manufacturer defect.

Exchanges

Returns for Exchange for same or another item will be honored without Restocking Fee but re-shipping costs will be billed prior to the reshipment.